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Pharma&GO and Glintt Life bring Europe’s first autonomous healthcare store to life with Sensei.

Overview

Lisbon’s Pharma&GO redefines health retail — a 100% autonomous, 24/7 healthcare store powered by Sensei’s AI and computer-vision platform.

Client

Glintt Life

Brand

Industry

Health and Wellness

Solution

Store

Location

Lisbon, Portugal

Opening date

November 2025

Visits

+7200

Visit duration

3min

Avg Item per Basket

1.6

A new chapter for everyday health

For years, pharmacies and healthcare retail have faced the same challenge: how to offer accessible, reliable care to people whose lives never stop.


Working hours, late-night emergencies, or busy schedules often make simple purchases — vitamins, skincare, pain relief, or baby care — a matter of timing rather than need.

Pharma&Go, founded by Catarina Dias, set out to change that.


A pharmacist with a passion for innovation, she envisioned a space where people could find everyday health and wellness products anytime, without queues, without waiting, and without compromise on safety or trust.

“We need to stretch our time to make our day work. And I can just come in, pick up whatever I need and go.” says Catarina, founder of Pharma&GO. 

The challenge

When Glintt Life, the innovation brand of Glintt Global, partnered with Catarina Dias, the mission was ambitious: build a para-pharmacy that could operate fully autonomously — without cashiers, without closing, and without losing the essence of care.

That required balancing three imperatives:

  1. Compliance and privacy — ensuring strict adherence to healthcare retail regulations
  2. Convenience and precision — offering a frictionless, intuitive shopping journey
  3. Trust and safety — maintaining the human credibility pharmacies are built on


“We knew autonomy could only succeed if it respected the principles of health retail — reliability, privacy, and patient confidence,” explains João Paulo Cabecinha, Executive board member Glintt Global
“If we release the healthcare team to actually do healthcare and add value… that will make all the difference in people's lives.”

Catarina Dias

Founder of Pharma&GO

The solution

Glintt Life found its technology partner in Sensei, a European leader in AI-powered autonomous retail.

Together, they designed Pharma&Go from scratch, a 70 sqm space in Lisbon’s Parque das Nações built entirely around the concept of grab & go healthcare.

The store’s core is powered by Sensei’s computer-vision platform, which:

  • Detects which products customers pick up in real time
  • Updates their digital basket automatically
  • Charges their bank card upon exit — no checkout, no scanning, no friction

No facial recognition. No personal cameras.
Only anonymous, real-time AI ensuring complete privacy and accuracy.

The customer journey is simple:

  1. Check in with a payment card
  2. Pick up the desired products
  3. Walk out and payment happens automatically

Every shelf interaction is tracked through Sensei’s multi-sensor system - combining AI recognition algorithms with in-shelf scales that feed real-time impact signals into the system- delivering total precision in stock management and transaction validation.

A new model of convenience and trust

Pharma&Go is now open 24 hours a day, seven days a week — a first for Europe’s para-pharmacy sector.

The result is a new kind of healthcare experience that’s:

  • Always available: no staff required, no waiting times.
  • Smart and adaptive: the system learns from traffic and basket behavior to optimize stock and layout.
  • Privacy-first: fully compliant with EU data protection and healthcare retail standards.
  • Efficient and scalable: lower operational overhead, higher accessibility, and measurable customer satisfaction.

For Glintt Life, the project is a proof-point of how technology can expand human-centered care, not replace it.

“There is strong complementarity between our expertise and Sensei’s innovation in autonomous store technology, enabling a new model for pharmacy operations.” says João Paulo Cabecinha. “We also provide 24/7 support for the pharmacy’s entire operation.”

Pharma&Go demonstrates that autonomy and empathy can coexist in healthcare retail.


By removing the barriers of time and checkout, the model enhances access to wellness products while preserving what matters most - trust, safety, and care.

Looking ahead

For Glintt Life and Sensei, Pharma&Go is just the beginning. The same technology that powers autonomous para-pharmacies can now be applied to hybrid pharmacy models, combining autonomous shopping for common products with human-led consultation for prescriptions and specialized care.

“80% of sales don’t need advice. When you are just picking up toothpaste, a diaper, vitamins, you don’t need a pharmacist.” says Catarina Dias. “If we release the healthcare team to actually do healthcare… that will make all the difference in people’s lives.”

Catarina Dias

Founder of Pharma&GO
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