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Implementation Manager


The Director of Implementation & Support will lead Sensei internal and external operations strategy, business processes, and be responsible for overseeing a broad range of operations activities across a rapidly growing company. You will help us build, maintain and grow incredible relationships with our most strategic partners.

Who you are: 

  • You have experience in building Implementation tech support teams in software and datacenters;
  • You have succeeded in a leadership role in a high-growth software company;
  • You define/participate in Sensei’s partnerships strategy and goals;
  • You have a broad industry understanding of retail or datacenter implementations;
  • You will oversee our supply chain, client system installations, testing, and transition to commercial service;
  • You are adaptable and focused on results, particularly in a GDPR regulated environment;
  • You are a strong strategic planner with proven success in technical and customer-facing project management;
  • You are a people motivator, both internally and externally;
  • You are driven by Sensei mission to improve the shopping UX and give back millions of hours lost in queues every day;
  • You are available for period travels within Europe;
  • You are capable of managing multiple tasks/priorities simultaneously, respond to work with urgency and understand deadlines;
  • You are a clear communicator;

Main requirements

  • 8+ years of experience in customer-facing roles
  • 5+ years managing Implementation teams
  • In-depth knowledge of retail or tech implementation
  • Experience in software and datacenters preferred
  • Experience leading remote teams

Nice to have

  • You have experience in software and datacenters preferred
  • You have experience leading remote teams

Benefits & Perks

We put all of our employees at very high standards, and we want you to be thoroughly rewarded for that. We believe in providing the best environment to allow you to do your best work, and we currently offer the following:

  • Moving to Lisbon and benefiting from the beautiful weather and food;
  • The rare chance of having decision ownership and direct impact on the growth of a venture-backed startup;
  • A holiday allowance of 25 days per year, with the office, closed between Christmas and New Year
  • This is the most exciting time to join Sensei, and you'll have direct input and influence on the direction we take
  • Competitive compensation package;
  • Top of the range equipment to help you do your job to the highest possible standard;
  • Regular learning meetings as part of our growth-mindset culture
  • A fun and supportive office environment working alongside some real experts;

Apply by email to careers@sensei.tech - please put the job title in the subject of the email and write us why you are a fit to work at Sensei. Join us, and you'll have a meaningful role in the next evolution of the shopping experience.